Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at burslempottery@ntlworld.com. Please note that returns will need to be sent to the following address: 9 Powderham Close, Packmoor, Stoke on Trent, Staffordshire ST6 6XN UK

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

In the case of damaged items please enclose a photograph of the item and damage. 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted.  
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at burslempottery@ntlworld.com and send your item to: 9 Powderham Close, Packmoor, Stoke on Trent, Staffordshire ST6 6XN UK

Please note

If you are returning an item of value to us we recommend that you use a tracked and insured service as we are unable to guarantee that we will receive the item.  Once an item leaves our care we have no influence or control over the shipping process.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at burslempottery@ntlworld.com.